Trend No. 5: Transparency and traceability
The evolution of technology is creating a trust crisis. As consumers become more aware of how their data is being collected and used, organizations are also recognizing the increasing liability of storing and gathering the data.
Additionally, AI and ML are increasingly used to make decisions in place of humans, evolving the trust crisis and driving the need for ideas like explainable AI and AI governance.
This trend requires a focus on six key elements of trust: Ethics, integrity, openness, accountability, competence and consistency.
Legislation, like the European Union’s General Data Protection Regulation (GDPR), is being enacted around the world, driving evolution and laying the ground rules for organizations.