Delivery Lead

Commercial · Hilversum, North-Holland

Hilversum, North-Holland


Permanent 40 hrs


“Opt-Insight was founded in 2018 with the mission to provide organizations with future-forward compliance and data technology. In the past years, we have grown to the number one platform for e-consent and personal data within the Pharma and Life Sciences Industry.

We strongly believe that personal data belongs to the one sharing, and once shared it should be treated equal, relevant and most important of all, responsible. Our platform enables organizations to empower people to share their personal data, whilst communicating clearly and transparently about their preferences and needs.”

“For us, organizations that process personal data both responsibly and relevantly are one step ahead of the game, because they value and invest in strong and honest relationships with their customers by putting people and their data at the heart of the organization. Our belief is centered around the notion that building trust requires personal attention and respect for individual privacy, especially within the Pharma and Life Sciences Industry.”

“Since we started, we have grown our team to over 20 people, all with their own diverse set of individual skills, expertise and backgrounds. We work remote for the most part, but we have an office where we can meet and organize fun events to celebrate our successes together!”

opt insight multi channel

How you can give meaning to the role of Delivery Lead

In short, by helping our clients implement our technology into their daily practices. As Delivery Lead, you will co-own, work on and oversee the process of onboarding new customers in collaboration with one of our project teams. That means you’ll work closely with the commercial team and mostly with the Customer Success Lead to ensure that our proposed solution(s) is implemented in an efficient and effective way so the customer benefits the most. You’ll supportand spar with project managers on the right approach, tools and processes.

Meanwhile, you’ll streamline the onboarding of new customers in a way that is scalable and future proof. In doing so you’ll also act as the main point of contact for the project managers, business analysts, privacy consultants and technical developers for tweaking the delivery approach(Runbook).  Alongside that, there are plenty of opportunities to work on your own set of projects and use those experiences to help improve on existing processes and approaches.

Last but not least, not only are you great at bridging the gap, you enjoy doing it because you value building meaningful relationships by creating solutions and guidance that work for clients.

What you build upon

You bring in experience in client-facing roles where you showcased how setting high-quality standards and structures, led to great results. You’ve worked on international projects/environments before and have experience with commercial and compliance processes, preferably within the Pharma and Life Sciences Industry.

You describe yourself as a creative person who gets a lot of energy when further developing (new) ways of doing things better, more efficient and aiming for the best quality. Onboarding and implementation are your fields of expertise, but you enjoy working with different teams, sparring and engaging to see how we can achieve a seamless process whilst managing the expectations ofinternal and external stakeholders.

You have a solid foundation in:

  • Client facing roles and project-based working
  • Coaching and leading skills
  • Change management
  • Experience in and a vision on commercial use of data
  • Self-starting in development and implementation of customer delivery processes
  • Good eye for quality and structure: setting standards for the entire organisation
  • Pragmatic and strong at managing expectations and various stakeholders
  • Leading delivery progress
  • English and Dutch (spoken and written)

How we’ll invest in you

One of our key drivers is being meaningful. Practically speaking, this means that we value having personal relationships that are built on trust. We do that by staying connected, facing challenges together, and being resourceful, all while having fun! We define all of these things as the investment attitude, which obviously is a two-way street. We invest in each other!

This is what you can expect from us:

  • Compensations and benefits that are fair so you can also invest in all the meaningful things outside of work
  • Internal growth and career path
  • The opportunity to be part of a fast-growing technology scale-up where you’ll have the opportunity to help shape and grow your role
  • A personal development plan including training, courses and certificates
Apply now!

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