Start today with customer focused omni-channel communication
How we can help you to collect, manage and integrate customer data.
Having a 360 view of your customer should enable you:
- to send the right message
- to the right HCP
- through the right channel
- at the right time
- on the right legal basis
Our omnichannel services embrace:
Opt-in & preference collection by phone
With our OptInsight Consent Collection service we offer high quality phone calls by native speakers as an effective instrument to collect opt-ins and preferences from HCPs across Europe.
Touch point management by phone
Within the customer journey high quality phone calls are an effective channel to create additional touch points with HCPs. These personal calls can be used for example to update personal HCP data, to increase frequency, to follow up on digital contacts, to schedule appointments, to check content & channel preference and to inform HCPs about new treatments.
Identity management
To make digital interaction for HCPs as convenient as possible, a Single Sign On (SSO) functionality integrated across websites/portals used, automatically recognizes and connects HCPs to the channel required. It includes HCP verification with national databases, stimulates ease of use of HCPs and monitoring of website activity. This functionality has already been implemented at many pharma companies by our sister company MK2 Software.
HCP portal development
State of the art, future proof, scalable and durable HCP portal development. Exceptional website and HCP portal development solutions.
Omni-channel consent collection
By combining Optinsight’s best-in-class consent management system, TSD’s strengths in personal outreach, and Sciential’s leading digital marketing expertise, this collaboration delivers a comprehensive, end-to-end solution that ensures maximum engagement with European HCPs.
Patient Interaction Platform
This is a service app, designed and built by our sister company MK2 Software, which enables online communication between HCPs and their patients. HCPs can monitor their patients real-time and track their medication adherence. When patients deviate, HCPs can advice on how to improve. It can also be used to collect real world evidence.
Where we can help you starting and managing
your customer journey:
- Opt-in and preference collection by phone
- Convert opt-outs to opt-ins
- Social media posts
- Instant message
- Touch point management by phone
Improve your customer
contacts.
